Listening without judgement extends a sense of belonging and providing this without giving any words can have another recognize on their own of the insanity they are creating for themselves. It allows a shift in their perspective to see it differently than they have been looping in.
When we talk out the things that are cluster and trapped in our minds, it creates a space to see the prison we are creating for ourselves.
Deep listening takes practice as information can trigger so much within us that we can feel compelled to speak to say something. It takes tremendous inner strength to be silent and listen without judgement when so many thoughts and past experiences are activated. There are several methods to cultivate this skill, yet what is the most important is the consistency to practice, as that is the only way one progresses.
One of the reason's silence is so loud is that we are left with our psyche that is filled with judgments, and if we are not kind towards ourselves, that silence can feel like a very frightening space. However when you use the practice of meditation you go beyond and come into a knowing that you are connected as one with the silence.
One practice you can use is keeping silent when others are speaking and rather than focus on them, allow yourself to observe the inner turmoil that is occurring within yourself. Becoming self-aware is the path to deep listening that creates transformation.
If you must use words, use them to uplift the environment, not push another or yourself down into more turmoil.
Remember, we only progress when we practice.